Shipping policy

Shipping Within Australia

We ship Australia-wide using trusted carriers such as Australia Post or Sendle.

Standard Shipping:

  • Shipping is calculated at checkout

  • Usually arrives within 3–8 business days

Express Shipping:

  • Available at checkout

  • Usually arrives within 1–3 business days

Delivery times may vary depending on your location, especially rural or remote areas.

Free Shipping

We offer FREE shipping on all Australian orders over $75.
This applies automatically at checkout — no code needed.

International Shipping

We currently ship to selected countries.
International shipping rates, duties, and taxes are calculated at checkout.

Delivery times vary depending on destination. Buyers are responsible for any customs fees, import taxes, or delays once the parcel leaves Australia.

(If you want, I can list the exact countries you plan to ship to.)

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your parcel door-to-door.

Delivery Issues

If your parcel is delayed, lost, or marked as delivered but you can’t find it, contact us at hello@spongesociety.com.auso we can help investigate.

Please note that Sponge Society isn’t responsible for:

  • Incorrect addresses entered at checkout

  • Parcels stolen after delivery

  • Postal delays outside our control

But we’ll always do our best to help you figure out the next steps.