Refund policy

We want you to love your Sponge Society goodies. If something isn’t right, here’s how we handle returns.

30-Day Return Window

You have 30 days from receiving your order to request a return.

To be eligible, your item must be:

  • Unused

  • In the same condition you received it

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

Email us at hello@spongesociety.com.au  to lodge your return request.

All returns must be posted to:
Sponge Society
21 Flourish Way
Palmview QLD 4553
Australia

If your return is approved, we’ll send you a return shipping label and instructions.
Items sent back without approval will not be accepted.

You can contact us anytime at hello@spongesociety.com.au with questions.

Damaged, Faulty, or Incorrect Items

If something arrives damaged, defective, or not what you ordered, please contact us straight away. Send photos if possible — we’ll sort it quickly.

Non-Returnable Items

We cannot accept returns for:

  • Custom-designed or personalised items

  • Sale items

  • Gift cards

  • Perishable goods (not typically applicable to us, but legally noted)

  • Hazardous or flammable items (also not applicable, but included for compliance)

If you’re unsure whether your item qualifies, just email us.

Exchanges

Want to swap something?
The quickest method is to return the original item for a refund and then place a new order once your return is approved.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you are entitled to a 14-day cancellation period for any reason.

Items must still be:

  • Unused

  • In original packaging

  • In the same condition received

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method

  • Processing typically takes up to 10 business days

  • Your bank or card provider may take additional time to finalise it

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at hello@spongesociety.com.au